Return & Exchange Policy

Return Request Period

You may request a return or exchange within: 30 days from the date your order is delivered.

To make the process smooth, please contact us before sending anything back. We will provide the next steps after reviewing your request.

Items Eligible for Return or Exchange

A return or exchange can be accepted when the following conditions are met:

• The request is submitted within 30 days after delivery.
• The item is unused, unworn and in its original condition.
• The item remains in its original packaging where possible.
• The product has no signs of damage, washing, alteration or use.
• The order information can be provided so we can verify the purchase.

Items That Cannot Be Returned

For hygiene, quality control and product protection reasons, the following situations cannot be accepted:

• Items that have been worn, washed, damaged or altered.
• Items returned without contacting our support team first.
• Items missing original packaging or important parts.
• Returns requested after the 30-day return period.
• Products damaged due to incorrect care or handling after delivery.
• Orders returned because of personal preference after the item has been used.

First Return Delivery Support

For your first approved return or exchange request, we provide: free return delivery support.

Any additional return or exchange delivery arrangements may be reviewed individually depending on the reason for the request and the order details.

Refund Process

Once your returned item arrives and passes our condition check, we will confirm the result and begin the refund process.

• Return review usually takes up to 5 business days after receiving the item.
• Approved refunds are processed within 3 business days after confirmation.
• The refunded amount normally appears within 5 – 10 business days depending on your payment provider processing time.

Exchange Process

If you would like to exchange an item, please contact us within the return period.

Exchange requests depend on product availability. If the requested replacement is unavailable, we will provide alternative options where possible.

Incorrect or Damaged Items

If your order arrives with an incorrect item or visible damage, please contact us within: 7 days after delivery.

Please provide order details and relevant information so our team can review the situation and assist you.

Refund Disclaimer

Refunds are issued only after the returned item has been received and checked according to this policy.

We cannot accept responsibility for items returned without prior communication, items lost during an unauthorised return process, or delays caused by circumstances outside our reasonable control.

Delivery charges, additional service costs or other expenses outside the approved refund amount may not be included unless confirmed by our team.

Contact Us Before Returning

Please contact our support team before sending any return. This helps us provide the correct instructions and avoid unnecessary delays.